Shipping Policy
Where we deliver, how long it takes, what it costs, and how to track your Bachao.club order.
Last updated: 26 August 2026 · Applies to all orders placed on bachao.club and the Bachao app
बचाओ.club delivers discounted food and kitchen staples, personal care, baby care, and Ayurvedic essentials across India through our own fulfilment centres and third-party logistics partners. This policy explains our delivery areas, timelines, charges, and how order tracking and Cash on Delivery (COD) work. It should be read alongside ourRefund & Returns Policy.
1. Delivery Areas & Pincode Check
We deliver across India, but serviceability and delivery speed depend on your pincode.
- Enter your pincode on the homepage or at checkout to confirm whether we deliver to your area and which products are available there.
- Some items — particularly perishable food, Ayurvedic medicines, and heavier kitchen essentials — may be restricted to certain pincodes based on stock location and logistics feasibility.
- If your pincode isn't serviceable today, you can save it and we'll notify you as coverage expands.
2. Order Processing Time
Orders are typically picked, packed, and handed to our delivery partner within 24 hours of confirmation, excluding Sundays and public holidays. Orders placed after our daily cut-off time (shown at checkout) are processed the next business day. During sales, festive periods, or "Super Discount" events, processing may take slightly longer.
3. Delivery Timelines
| Location | Estimated delivery |
| Metro cities & nearby serviceable pincodes | 1–3 business days |
| Other towns & cities | 3–6 business days |
| Remote & rural pincodes | 5–9 business days |
These are estimates shown for reference; the exact expected delivery date for your order is always displayed at checkout and in "My Orders".
4. Shipping Charges
- We offer free delivery on orders above the threshold shown on the cart page.
- Orders below that threshold carry a small delivery fee, calculated at checkout based on order value and your pincode.
- A separate COD handling fee may apply on Cash on Delivery orders — this is always shown before you place the order.
All applicable charges are disclosed upfront at checkout before payment; nothing is added afterward.
5. Cash on Delivery (COD)
COD is available on eligible orders and pincodes, shown as a payment option at checkout when applicable. Please keep the exact amount ready for our delivery partner where possible, and ensure someone is available at the delivery address to make payment and receive the order.
We may cap the maximum COD order value or restrict COD on certain high-value or restricted-category items; any such limit is shown at checkout.
6. Order Tracking
Once your order is shipped, you'll receive a tracking link by SMS, WhatsApp, and email, and can also track it anytime from "My Orders" in your account. Status updates include order confirmed, packed, shipped, out for delivery, and delivered.
7. Delivery Attempts & Address Issues
- Our delivery partner will typically make up to 2–3 attempts to deliver your order.
- If delivery fails due to an incorrect address, unavailability, or refusal, the order may be returned to us; for prepaid orders, the item value is refunded per our Refund & Returns Policy, and for COD orders, the order is simply cancelled.
- Please double-check your address, landmark, and phone number at checkout — this is the most common cause of delivery delay.
8. Delays Beyond Our Control
Occasionally, delivery may be delayed due to weather, natural disasters, strikes, regional restrictions, courier disruptions, or other events outside our reasonable control. We'll keep you informed through order status updates and will not hold you responsible for delays caused by such events.
9. Packaging & Inspection on Delivery
All orders are securely packed, with food and personal care items sealed to preserve freshness and hygiene in transit. Please inspect the package at the time of delivery; if it appears tampered, damaged, or opened, you may refuse the delivery or note it with the delivery partner and report it to us within 48 hours, as described in our Refund & Returns Policy.
10. Contact Us
For questions about delivery, tracking, or a shipment that seems delayed, reach out and we'll help sort it out.
Customer Support:bachatcommerce@gmail.com
We may update this policy from time to time; the "Last updated" date above always reflects the current version.
