Refund & Returns Policy
How returns, replacements, cancellations, and refunds work for orders placed on Bachao.club.
Last updated: 26 August 2026 · Applies to all orders placed on bachao.club and the Bachao app
At बचाओ.club, we want every order — whether it's kitchen staples, personal care, baby care, or Ayurvedic essentials — to reach you in good condition. This policy explains when an order can be cancelled, returned, or replaced, how refunds are calculated and paid out, and the timelines you can expect at each step. This policy works alongside ourPrivacy PolicyandShipping Policy, and is framed in line with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
1. Order Cancellation
- You can cancel an order free of charge any time before it is packed for dispatch, from the "My Orders" section of your account.
- Once an order has been packed or handed to our delivery partner, it cannot be cancelled online — please refuse the order at the doorstep or raise a return after delivery instead.
- We may cancel an order on our end in case of stock unavailability, a pricing or listing error, or a failed delivery attempt. In such cases, any amount paid online is refunded in full.
2. Return Window
Because our catalogue spans several categories, the return window depends on what you've ordered:
| Category | Return window |
| Food & Kitchen (oil, ghee, staples, snacks) | Only for damaged, expired, or wrong items — within 48 hours of delivery |
| Personal Care & Ayurved | 7 days, unopened and unused only |
| Baby Care (non-consumable: bottles, grooming, accessories) | 10 days, unopened |
| Kitchen essentials & hardware (non-perishable) | 10 days |
The window is calculated from the date of delivery as recorded by our logistics partner.
3. Return Eligibility
To be eligible for a return, the item must generally be:
- Unused, unopened, and in its original packaging with seals, labels, and price tags intact.
- Accompanied by the invoice or order ID generated at checkout.
- Free of any damage caused after delivery, and not missing any accessories or freebies that came with it.
- Reported through the process in Section 6 within the applicable window from Section 2.
4. Non-Returnable Items
For hygiene, safety, and food-safety reasons, the following cannot be returned once delivered in good condition:
- Opened or used food, cooking oil, ghee, staples, grains, pulses, snacks, and beverages.
- Opened personal care, oral care, and bath & body items (for hygiene reasons).
- Opened baby food, diapers, and wipes.
- Ayurvedic medicines and consumables once the seal is broken.
- Items purchased under a "No Return" or clearance label, clearly marked as such on the product page.
This list does not limit your right to a replacement or refund where an item is damaged, expired, spurious, or materially different from what was ordered — see Section 9.
5. Exchanges
Where an item is eligible for return under Section 2 and is in stock, you may choose a like-for-like exchange (same product, different size or pack, where applicable) instead of a refund. Exchanges follow the same eligibility rules as returns and are subject to stock availability at the time of pickup.
6. How to Raise a Return
- Go to "My Orders" in your account and select the item you wish to return.
- Choose a reason for return and, for damaged or wrong items, upload a photo — this speeds up approval.
- Once approved, our delivery partner will pick up the item from your address, or in some cases ask you to self-ship it — you'll be told which applies to your order.
- You'll receive status updates by SMS/WhatsApp/email as the return is picked up, received, and inspected at our warehouse.
7. Refund Methods & Timelines
- Prepaid orders(card, UPI, net-banking, wallet) are refunded to the original payment method. Banks typically take 5–7 business days to reflect the credit after we initiate it.
- Cancelled-before-dispatch ordersare refunded within 2–3 business days of cancellation.
- We initiate the refund within 2 business days of the returned item passing quality inspection at our warehouse.
- You'll receive an email/SMS once the refund is initiated, along with a reference number for tracking with your bank if needed.
Any applicable delivery or COD-handling fee shown at checkout is non-refundable unless the return is due to our error, a damaged item, or a wrong item.
8. Refunds on Cash on Delivery (COD) Orders
Since there is no original online payment to reverse for COD orders, approved refunds are paid via bank transfer (NEFT/IMPS) or UPI to an account you provide, or as Bachao Wallet credit if you prefer. We may ask for a cancelled cheque, UPI ID, or bank details to process this, and refunds are typically completed within 5–7 business days of the return being approved.
9. Damaged, Wrong, Expired, or Missing Items
If you receive a damaged, expired, spurious, wrong, or incomplete item:
- Report it within 48 hours of delivery for food items, and within the applicable window in Section 2 for other categories.
- A photo of the item, packaging, and invoice helps us resolve this faster, and in many cases without needing a pickup.
- You may choose a free replacement or a full refund, including any delivery charges paid.
- These returns do not require the "unopened" condition in Section 3 — the issue is the reason for the return.
10. Grievance & Contact
If a return, replacement, or refund hasn't gone as expected, our support team and Grievance Officer are here to help, in line with the Consumer Protection (E-Commerce) Rules, 2020.
Customer Support:bachatcommerce@gmail.com
We may update this policy from time to time; the "Last updated" date above always reflects the current version.
